In this episode, Pastor Mike Kai discusses the components of world-changing customer service. He shares the story of the Inspire Collective, the inspiration behind it, and the vision of building Christian professionals who are excellent at what they do. Excellence, especially in the context of customer experience, is doing the best you can with what you have in order to make people feel valued. This episode will inspire leaders and provide them with practical insight into how to maintain a spirit of excellence in their organizations.
0:00: Introduction with Mike Kai
4:00: The Vision Behind the Inspire Collective
11:00: What Does Practical Excellence Look Like?
23:00: What Excellence Looks Like for the Customer
31:00: Obstacles to Excellence and Advice for Achieving It
37:00: About Inspire Magazine
40:30: Final Thoughts and Conclusion