[Podcast] Inspire Christmas Series: Mike Kai on Customer Service

podcast Dec 01, 2021

In this episode, Pastor Mike Kai discusses the components of world-changing customer service. He shares the story of the Inspire Collective, the inspiration behind it, and the vision of building Christian professionals who are excellent at what they do. Excellence, especially in the context of customer experience, is doing the best you can with what you have in order to make people feel valued. This episode will inspire leaders and provide them with practical insight into how to maintain a spirit of excellence in their organizations.

0:00: Introduction with Mike Kai

4:00: The Vision Behind the Inspire Collective

11:00: What Does Practical Excellence Look Like?

23:00: What Excellence Looks Like for the Customer

31:00: Obstacles to Excellence and Advice for Achieving It

37:00: About Inspire Magazine

40:30: Final Thoughts and Conclusion